- Internationally recognized ISO 9001 certification, encompassing all service centers, gateways and hubs
- Certification part of global focus on increasing service quality
Bonn, 02/16/2011, 10:00 AM CET
DHL Express has obtained an ISO 9001 quality management certification from the International Organization for Standardization for all its U.S. and European locations. The certification recognizes transparent, integrated and standardized quality management across all functions, such as commercial, operations and finance.
A global standard for all industries, ISO helps customers identify companies that meet the highest possible measurable quality requirements. The U.S. and European certifications are part of a wider program, which aims at achieving a global multi-site certification for all DHL Express entities.
“Aspiring to maintain our position as the leading global cross-border express delivery company, it is imperative that we sustain the highest quality levels across the globe,” says Ken Allen, CEO DHL Express. “Companies that have certified and defined global standard operating procedures in place deliver the best service results for customers. Achieving a global management system shows our commitment to quality, the environment, safety and security in all countries and territories we operate in. It helps us deliver, globally, against our customer promise: Excellence. Simply delivered,” continues Allen.
In the past months, teams of independent accredited ISO auditors scrutinized quality processes at DHL Express U.S. and European facilities, including its service centers, gateways and main intercontinental hubs Leipzig (LEJ), Germany, and Cincinnati/Northern Kentucky airport (CVG), U.S.
Having reviewed key areas such as shipment handling quality processes, procedures for addressing customer concerns and regulatory compliance, the auditors concluded that DHL’s quality service and management met all the required criteria.