Logistics specialist iForce to pioneer Returns processing in the Netherlands

IFORCE125London August 2013 – iForce, the award winning multichannel and reverse logistics specialist for some of the UK’s top retailers including Cath Kidston, John Lewis, Sainsburys, Tesco and Waitrose Wine, has launched its first foray in to Europe with a new venture in Holland. iForce BV will start trading in September and will be focussed on pioneering a returns processing service in the Benelux region. The company will build on its award winning experience for major retailers in the UK to establish an innovative returns service for both new European clients as well as existing UK clients and retailers, as they expand their sales reach further in to Europe.

Based in the central position of Heteren in the Netherlands, iForce BV will be a Dutch joint venture between the company and its new partners, We-Force BV, an experienced refurbishment and technical repairs company.

“We have long had the goal of being recognised as European market leader in what we do and so I am incredibly excited by the launch of iForce BV. Together with our partners at We-Force BV, we will be able to bring our expertise in Returns Processing to the expanding market of Europe and establish a platform for growth. In launching the new company, we look forward to offering a level of service and knowhow that will be new to the Dutch marketplace, bringing great benefits to clients there, whilst simultaneously allowing us to expand our geographical coverage to our existing long term clients” said Mark Hewitt, CEO iForce

Aswin Eshuis, We-Force BV said: “This is an exciting opportunity to implement a new way of dealing with the increasing issues associated with customer returns and more than ever before provide a solution that looks to maximise asset recovery for retailers and reduce the impact returns have on their working capital.

Currently there are still many e-tailers who are falling outside of the current legislation when it comes to their Returns processing. In the 2011 legislation nine out of ten e-tailers were not making the necessary checks before selling on Returns, and this is where iForce BV will offer the edge. iForce follows the WEEE directive in the UK and will bring this quality to the Returns process, helping to transform the efficiency and reputation of Returns processing in the Netherlands, and lower universal carbon footprints.’

For further information: Jessica Littlewood, Head of PR iForce, 07703 609012


iForce is a service business that operates in the specialist area of multichannel retail logistics, offering end-to-end solutions to its clients’ business challenges, thereby enabling them to achieve their multichannel aspirations. Founded in 1998, iForce has pioneered the development of traditional fulfilment skills, processes and technologies, initially for the on-line world but more latterly the wider multichannel retail environment. These skills and experience, coupled with their proven processes and levels of recovery on returns processing, means that iForce is positioned as the independent market leader in the provision of such specialised, but vital, services at the heart of the current online retail revolution .

iForce has approximately 650 staff and over 1.2 million square feet of warehouse space in seven UK locations serving the UK and Continental Europe. Clients today include: Cath Kidston, Fortnum and Mason, John Lewis, VTech, Waitrose Wine and Sainsbury’s for multi-channel and e-fulfilment, Tesco, Screwfix and House of Fraser for Reverse Logistics and Greene King for ‘Point of Sale’ replenishment.

Over the last ten years, through its bespoke proprietary systems and the unrivalled experience of its staff, iForce has won and maintained contracts with some of the UK’s premium and biggest brands.

In June 2013, iForce was awarded ‘Logistics Supplier of the Year 2013’ at the Grocer Gold Awards, described as “THE go-to click & collect logistics provider in the UK”. In December 2012, iForce was also awarded a Best Business Award for ‘Best Customer Focus’. iForce’s attention to detail and commitment to its retail clients led to its win, being described by the judges as ‘a powerhouse behind a number of famous retail brands’.

We-Force BV
Under the We-Force umbrella of companies, all companies focused on end-to-end after sale solution, starting with customer service to first level support calls, returns processing repair (both onsite and centrally) and online trading. We-Force group of companies delivers one stop shopping, for an end to end after sales solution, ensuring fastest turnaround and highest cost efficiency.

We-Force BV staff consist over 250 skilled personnel. Clients are retail organizations, distributors, webshops, brand owners and insurance companies f.i. Logitech, Synology, Optoma, Sharp, TCL, Apple, Sony, HP, Samsung, TomTom, Sennheiser, ALDI, LIDL, and many others.

iForce Media Contacts:

Jessica Littlewood
Tel:07703 609012
Email: jlittlewood@iforcegroup.com

Company Contact:

Mark Hewitt, Chief Executive Officer – iForce
Tel: 01932 310 260
Email: MHEWITT@iforcegroup.com

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