DHL provides tailor-made logistics solution for wellness experts Nikken

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DHL Supply Chain will be handling all logistics services for Nikken in Europe, extending its ten-year partnership with the UK-based producer of wellness articles until 2014. Nikken’s complete distribution operations in Europe will be centralized at DHL’s facility in Essen, Germany. DHL will manage the entire product range of Nikken, including bulky shipments such as mattress toppers and smaller items like nutritional supplements.

“In terms of on-time delivery and flexibility, we are extremely demanding”, says Phil Woodcock, Head of European Operations at Nikken UK. “It is really important for us that our customers’ needs are met. By consolidating the warehouse operations in Essen, DHL can provide Nikken with an efficient integrated logistics solution for the whole of Europe.”

Complex distribution processes

DHL will manage all essential warehousing processes, from quality control of incoming goods to picking and packing and, where necessary, returns processing. The distribution for Nikken’s products is complex, due to the large number of countries which have to be provided with products. In addition, customs clearance formalities have to be processed by DHL for shipments to non-EU countries. The document handling is extensive as custom clearances vary from country to country. DHL will also be handling the entire value-added service for Nikken including repacking, relabeling and set building.

“We are delighted to continue our logistics partnership with Nikken. The contract extension provides an efficient and cost effective service, which will be achieved through a centralized warehouse solution located in Essen”, explains Werner White, Managing Director Retail, DHL Supply Chain Germany & Alps.

To meet all requirements of the customer, the cooperation between DHL and Nikken includes procurement and distribution services provided by DHL Global Forwarding, DHL Express and DHL Parcel Germany.