FedEx Hong Kong Sweeps Two Awards For Customer Relationship Excellence

Reinforces FedEx Commitment to Providing Best Customer Experience

HONG KONG, June 28, 2012 – FedEx customers in Hong Kong can be assured they are receiving the best service from FedEx Express (FedEx), a subsidiary of FedEx Corp. (NYSE:FDX) and one of the world’s largest express transportation companies, as FedEx was named “Best Customer Experience Management of the Year (Logistics)” and “Contact Center of the Year (under 250 seats)” at the Customer Relationship Excellence (CRE) Awards 2011.

Already in its 10th year, the CRE Awards recognize leadership and innovation in customer centric service among companies and professionals.  It is organized by the Asia Pacific Customer Service Consortium (APCSC).

The FedEx customer service operation was assessed through a rigorous process that included panel presentations, site visits, mystery calling and public voting, and was proven to adhere to APCSC’s customer service quality standard.

“Our Purple Promise of making every customer experience outstanding has always been the badge of confidence for our customers,” said David L Cunningham Jr., president, FedEx Asia Pacific.  “FedEx goes above and beyond to provide the best experience for our customers through all levels of the value chain, from our customer service representatives who take the orders, to our couriers who pick up and deliver the packages, to our behind-the-scenes employees who ensure customers’ shipments arrive on time every time.  The two awards are a true recognition of their commitment.”   

About FedEx

FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. With annual revenues of $43 billion, the company offers integrated business applications through operating companies competing collectively and managed collaboratively, under the respected FedEx brand. Consistently ranked among the world’s most admired and trusted employers, FedEx inspires its more than 300,000 team members to remain “absolutely, positively” focused on safety, the highest ethical and professional standards and the needs of their customers and communities. For more information, visit news.fedex.com.

About FedEx Express

FedEx Express is the world’s largest express transportation company, providing fast and reliable delivery to every U.S. address and to more than 220 countries and territories.  FedEx Express uses a global air-and-ground network to speed delivery of time-sensitive shipments, by a definite time and date with a money-back guarantee[1].

[1] Subject to relevant terms and conditions

For further information, please contact:

Bite Communications

Jenny Lai

Email: jenny.lai@bitecommunications.com

Phone: +852 2973 0222

SOURCE: Submitted by Bite Communications

Contributing Sponsor:

Listen to the podcast:

Contributing Sponsor:

Don't miss out!

Sign up for our newsletter

Please wait...

Thank you for signing up!

Pin It on Pinterest

Share This