DHL to increase visibility for freight shipment processes

  • DHL Freight implements enhanced and unified information tracking system across Europe
  • Active Tracing apps increase flexibility and mobility

Bonn, 07/12/2011, 10:30 AM CEST

Active Tracing

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The new application offers customers enhanced transparency and control over their shipments.

DHL Freight, one of the leading providers of road freight services in Europe, now offers its customers an upgraded and uniform way to track shipments across Europe. The increased flexibility of the new Active Tracing system makes it easier for them to check the whereabouts of their road freight transports. Customers can now receive up to 30 status information events from across the entire transportation chain, from pick-up to delivery. And with the additional Active Tracing apps for iPhones and Android smartphones designed especially for small and medium-sized businesses, customers will be able to access this information anywhere and anytime.

“The new application offers our customers enhanced transparency and control over their shipments. This represents a significant benefit mainly for companies who transport time-sensitive, temperature-controlled or premium goods such as in the technology and pharmaceutical sectors. With the Active Tracing apps we also respond to an ever increasing need for mobile and flexible services – taking the customer experience with our track and trace service to the next level of convenience and thereby simplifying their lives,” says Henning Goldmann, Chief Information Officer at DHL Freight.

DHL’s new online Active Tracing site, which combines all existing European tracing systems into one, is particularly useful for multinational companies that do business in various European countries. Customers can log on to and receive constant updates about the departures, current locations, destinations and arrival dates of their shipments. They can look up shipping histories for the last six months and can even create their own personalized reports.


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