FedEx Introduces Worldwide Technology Enhancements for Critical Inventory Logistics Service

FedEx Solution Now Features Global Real-Time Inventory, Order and Shipment Status Visibility

MEMPHIS, Tenn., January 25, 2011—FedEx SupplyChain, a subsidiary of FedEx Corp. (NYSE: FDX), today announced significant enhancements to its FedEx Critical Inventory Logistics® service.

FedEx Critical Inventory Logistics customers worldwide can now track the status of orders, shipments and inventory levels by simply logging into a web application on For added flexibility, order placement and status messaging are also available through electronic data interchange (EDI) and delivered in a common global message format.

These enhanced capabilities were developed by FedEx using a flexible IT framework designed to enable ongoing global enhancements that will meet changing customer needs. FedEx Critical Inventory Logistics customers around the globe can now track their inventory levels, order and shipment status in real time—no matter where the order was placed or where it will be delivered.  FedEx SupplyChain has also deployed a common warehouse management system, enabling more consistency in capabilities and experience around the world.

“Our proven FedEx Critical Inventory Logistics technology has been delivering significant value to customers for the past five years,” said Craig Simon, president and CEO of FedEx SupplyChain.  “These latest global enhancements will provide our customers with even more efficient, simplified controls over their mission-critical inventory.  Our solution does not require customers to navigate multiple systems or applications like many other global supply chain management options available today.  It is truly a single, global access point that can take the complexity and worry out of the process of managing global logistics.  This enhanced IT platform, coupled with our reliable execution, is an unbeatable combination.”

Leveraging the Power of the FedEx Portfolio of Companies

Offered by FedEx SupplyChain since 2006, FedEx Critical Inventory Logistics allows customers to centrally locate their most important inventory at stocking facilities throughout the world, including 24-hour locations.  Many of these stocking facilities are located near hospitals, business centers and other strategic locations—enabling customers’ field representatives to pick up critical parts or devices on a moment’s notice or ship them using one of the many FedEx transportation options available.  The use of regional and forward stocking locations for this service also allows customers to keep supplies accessible to support an increasingly mobile workforce.

FedEx Critical Inventory Logistics utilizes the services of FedEx Express, the world’s largest express transportation company; FedEx Office, which provides forward stocking locations in select cities across the U.S.; FedEx Trade Networks, which simplifies international shipping by providing flexible end-to-end customs brokerage, global cargo distribution and trade facilitation solutions; FedEx Ground, which offers 100 percent coverage of every business addresses in the U.S.; FedEx Freight, the leading U.S. provider of next-day and second-day regional, LTL (less-than-truckload) freight services; and FedEx Custom Critical, which provides the fastest door-to-door service available, with same-day delivery and next-day delivery of urgent freight, valuable items and hazardous goods, 24 hours a day, seven days a week.

Just-in-Time Critical & Just-in-Case Inventory Management

FedEx SupplyChain personnel work with customers to first determine how to best position their critical inventories throughout the FedEx distribution network and then develop plans to optimize their overall supply chain.  Once the inventory is in place, orders are fulfilled by identifying the best sourcing locations and transportation option that meets the required delivery time, cost or service level desired by the customer.

Other customer benefits of FedEx Critical Inventory Logistics include:

  • A dedicated web application on, allowing customers to place orders, manage inventory and obtain order and shipment status in real time around the clock.
  • Full customer support and single point of contact through dedicated FedEx Critical Inventory Logistics customer centers.
  • Same-day fulfillment and extended order times from central stocking locations.

About FedEx SupplyChain

As an integrated logistics provider, FedEx SupplyChain executes solutions that leverage the FedEx transportation and information networks in commercial markets around the world. The company provides integrated FedEx services for customers with high-value products or complex supply chain requirements.  FedEx Supply Chain offers specialty logistics services that include critical inventory logistics, transportation management and temperature-controlled transportation through a network of owned and managed resources—all tightly integrated via advanced IT systems.  For more information, visit

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