In addition to collecting furniture from distribution centers and manufacturing locations, CEVA delivers to end customers for both the online and in store retail channels of major retailers. The company also operates fulfillment warehousing to receive product from supplier, store it, and then pick it for dispatch.
Commenting on the award win, Jon Evans, CEVA’s Senior General Manager, Business Development, Consumer and Retail in the UK said: “We are proud to accept the award and be recognizedby the readers of Interiors Monthly for our hard work in their industry. When dealing with high value, and high quality items, which become integral parts of people’s homes, you have to offer that extra special service and we feel that doing this reflects positively on the all round customer experience.”
Since the last award win in 2009, the company has also added a return logistics service where CEVA can manage the collection, removal and recycling of unwanted or replaced furniture such as mattresses and divan bases.
Jon continues: “For retailers, our return logistics and recycling service takes away a hassle that can we are happy to manage. Most importantly, we talk directly to end customers to understand their needs and arrange a service to suit them through our national Customer Service Center in Warrington.”
Within the UK’s interiors market, CEVA has made significant progress in providing direct home delivery services on behalf of drop ship suppliers for retailers. This process sees CEVA working very closely with manufacturers to collect finished product as soon as it comes off the production line and deliver to customers’ homes in a single operation. This means product never physically travels to a warehouse facility and doesn’t accumulate storage or handling costs. The service can only work by having a strong understanding between both parties in order to share detailed information freely.
For more information contact:
Marketing & Communications Manager, UK, Ireland & Nordics
+44 1530 568 781