Real-time track and trace and full visibility for customers
5 April 2012 at 11:30 CET – Hoofddorp / Vilvoorde – TNT Post Parcels, part of PostNL Parcels, has completed a major upgrade of its IT environment with the introduction of 230 handheld terminals in Belgium. Thanks to this, customers can now track their parcel online anytime of the day.
With a uniform IT environment in Belgium and the Netherlands, TNT Post Parcels can now operate a platform on which innovative services like Checkout and MijnPakket (MyParcel), both already available in the Netherlands, can gradually be offered in Belgium as well. PostNL Parcels expects that these services will enable it to profit from the growth of the Belgium online market, which amounted to over €1 billion in sales in 2011.
The Belgian online market is growing fast: in 2011 consumer purchases grew by 24% to €1.12 billion. It is expected that fashion, books and consumer electronics will continue to grow. In addition to the growth in Belgium, the amount of online orders in Dutch webshops from Belgian consumers is showing significant growth.
Gerrit Mastenbroek, General Director at PostNL Parcels says: “With this, PostNL has laid the foundation for its future in Belgium. Our customers will be able to track their parcel anytime of the day can regardless whether their order is coming from Belgium or the Netherlands. In the coming years, we will also be gradually rolling out services that will give consumers more flexibility in deciding when and where their parcel will be delivered, services like Checkout and MijnPakket. This positions TNT Post Parcels Belgium perfectly to profit from the growth in the Belgium online market.”
PostNL processes 8.7 billion addressed postal items (including 106 million parcels) each year and delivers to addresses in the Benelux, Germany, the UK and Italy. PostNL’s main business is mail, parcels and e-commerce. The company also provides services in the area of data and document management, direct marketing and fulfilment. PostNL employs some 65,500 people. In 2011 the company generated a turnover of nearly 4.3 billion euros.
About PostNL Parcels Benelux
PostNL Parcels Benelux, active in the consumer and business market, delivers both single parcels as well as multi-parcel shipments, fuelled by the recently announced acquisition of trans-o-flex. With 98% delivery within 24 hours, PostNL Parcels offers unrivalled service in Belgium and the Netherlands. The company stands out on the Belgian market by delivering parcels on Saturday as standard service, and by providing end-to-end parcel track and trace and online proof of delivery.