Investment includes new national customer contact center and vehicle fleet
Ashby-de-la-Zouch, UK, 22 November 2010 – CEVA Logistics, one of the world’s leading supply chain companies
, has invested in a new UK customer contact center and deployed an additional new vehicle fleet of 24 vehicles to support continued growth in its home delivery business, CEVA Home.
The new CEVA Home contact center, located in Warrington, Manchester went live on 1 November 2010, providing a comprehensive service from 7am to 8pm Monday to Friday, and 7am to 6pm on Saturdays. Agents in the center will handle around 2,000 incoming calls and make 5,000 outbound calls per week, liaising with customers, suppliers and retailers to arrange delivery to consumers’ homes. The introduction of a new Contact Management System, with call center pods and plasma screen will enable agents to prioritize and react more efficiently to both customer and supplier priorities. Callers are directed via a telephone menu to the appropriate agent.
Andy Fitt, CEVA’s Senior Vice President, UK said: “The customer contact center is a state of the art, professional, fit-for-purpose environment for our team to work in. Together with the investment in our vehicle fleet, it will help us to maintain our high levels of service and provide CEVA and our customers with a platform for future growth and continued success.”
Recent business wins, including contracts with Multiyork and Sainsbury’s, drove the need for the investment. The new fleet is fitted with cab aerodynamics and purpose-built bodywork to minimise fuel consumption. The vehicles are fitted with Euro 5 engines and automated gearboxes, proven to be more environmentally friendly.
CEVA has been operating in the UK home delivery market since 1998, working in partnership with a range of leading manufacturers and retailers, providing services from order placement to final delivery. The logistics operator specializes in
white glove two-person home delivery services which includes arranging the delivery, placing the furniture items in the customer’s room of choice, disassembly and assembly if required, and the removal and recycling of any packaging from the customer’s home. Customer deliveries are performed by CEVA’s shared user home delivery network, and in some cases core vehicles – dedicated to individual operations – providing a seamless customer offering.
For more information contact:
Communications Officer, CEVA
+44 (0)1530 568709